SIMEDHealth

SIMEDHealth Reflects During Patient Experience Week

This year during patient experience week, SIMEDHealth wants to highlight some of the work we’ve done and continue to do to give our patients the highest quality of experience and care.

Just last year, SIMED was given the Outstanding Clinical Practice Award by the Alachua County Medical Society (ACMS). The award was given after a national survey company evaluated SIMED on a number of different health promotion and disease measures. SIMED scored in the 90th percentile (the highest scoring possible) for nearly all these areas.

“Most importantly, our patients love how well our doctors communicate,” Susan Knowles, SIMEDHealth’s executive chief of staff said.

Knowles also said she is excited about SIMEDHealth picking up where SIMED left off.

“Part of the reason we created SIMEDHealth was to continue on this journey of ensuring the patient experience, quality of care and being a good steward of resources. We work with other resources in the community to ensure this as well. We know our medical excellence is important, but what matters is patients overall wellbeing,” she said.

There are some exciting things coming to SIMEDHealth over the next few years, according to Knowles. You may have recently seen the newly designed suite in SIMEDHealth’s 4343 Gainesville location.

“Healthcare has changed since we moved into the Gainesville 4343 building in 2005. We wanted to design a suite that is more in tune with our goals, technology, and the patient experience. We don’t want our patients to wait, so in this suite, we don't have waiting rooms. All staff comes to you. The patient lounge is a beautiful and peaceful environment. Over time we will transition other clinics to this model; such as our third Chiefland expansion coming later this year. It will be similar in atmosphere, workflows and give maximum attention to the patient experience,” Knowles said.

As we move further along into digital communications, Knowles said, technology plays a bit part in the patient experience more than ever before. Because SIMEDHealth recognizes this, there is also an electronic check-in system that coincides with this new clinic model.

“The great thing about this system is that it pushes all the patient paperwork to your mobile device or computer. Instead of having to come to the doctor 20 or 30 minutes early to fill out paperwork, you can easily fill it out in the convenience of your own home at a time that works for you. This paperwork then integrates into your SIMEDHealth electronic health record. As you return to your doctor’s office, this process goes from 10 minutes the first time to 2 minutes. It is also a much more secure payment and insurance verification tool. There’s much less room for error,” Knowles said.

Although technology can play a big role in the patient experience, SIMEDHealth recognizes that nothing can replace a well-trained staff.

“During NEO, (new employee orientation) we spend hours throughout the week discussing this and we see a direct result. The administrative and managerial staff brings it to the forefront and helps our new team members see the patient experience as a vital part of health care,” said Renee Wilkson, a SIMEDHealth HR generalist

The director of operations, Christine Landry, helps to train new team members on the patient experience by educating them on the START principle.

 

S. Smile and greet warmly

T. Tell them your name and role

A. Active listening and assist

R. Relationship building

T. Thank the person

 

"Every conversation we have is part of the patient experience. By START-ing every patient interaction this way, our patients really feel SIMEDHealth cares about their wellbeing and takes that extra step to ensure we have met their needs. Our patients leave with a smile and have often told us "I just love coming here and seeing you all; you made my day," Landry said.

Susan Knowles said she enjoys this principle and getting to see this reflected in patient surveys and feedback; such as ‘fishbowl’ comments on the walls of each clinic.

“This encourages our staff to always make our patients’ day. For our staff to get a letter that celebrates and recognizes them, it gets them motivated in the patient experience journey,” Knowles said.

Above all else, Knowles said that a positive patient experience usually results in improved health and wellbeing.

“It’s what we're all about. We all got into this profession in order to help others. The better experience patients have, the more committed they are to work as a team with their physicians. So we need to engage patients. If you have a good experience, you're more likely to participate in improving your own health,” she said.

 

Click here to learn more about SIMED’s Outstanding Clinical Practice Award, our new clinic model and our transition to SIMEDHealth.

We're always looking to improve our patient experience. To provide us with additional feedback, please click here.

Welcome to SIMEDHealth

As of yesterday, April 1, 2018, Southeastern Integrated Medical, PL (SIMED) and Digestive Disease Associates of North Florida have combined practices to form a new health care system known as SIMEDHealth, LLC.

 “The creation of SIMEDHealth will provide a stronger foundation by which our combined efforts will allow us to do more for our patients, employees, and communities. By combining our efforts and resources we will be able to go farther than either of us could individually towards enhancing the health in our region, and doing so as stewards of the rising healthcare costs,” said Daniel M. Duncanson, M.D, the Chief Executive Officer of SIMEDHealth.

For patients, this transition will be seamless. You will continue to see your doctors in the same locations and your healthcare records and appointments will automatically be integrated into the new SIMEDHealth healthcare system.

Formed in 1987 and headquartered in Gainesville, SIMED has been leading the North Central Florida healthcare region through the transformation towards measurable higher quality and accountable care. Our independent multi-specialty healthcare system also has locations in Ocala, Chiefland, Lady Lake, McIntosh and Lake City.

DDA is the only independent, full-service Gastroenterology medical practice in Gainesville with clinics in the Medical Arts building on the HCA/North Florida Regional Medical Center Campus. DDA was founded in 1979.

“We’re excited about the opportunity to partner with SIMED and be able to provide more resources for our staff and physicians. It is important for physician practices to work together to continually develop themselves so they can provide patients and the community with needed services,” said Scott Johnson, Practice Administrator of DDA.

As this transition takes place, you will start to see our new logo on forms, business cards, our website and more.

 After months of planning and hard work, all of us at SIMED are filled with joy, anticipation, and excitement to begin this new journey as SIMEDHealth and even more excited to take you along with us.

 

Click here for more information on SIMEDHealth and Digestive Disease Associates 

SIMED Introduces New Partner: DDA

Digestive Disease Associate of North Florida GI doctor reviews imaging

Digestive Disease Associates has been caring for North Florida patients for more than 38 years. With twelve physicians, a pathologist, nurse practitioners, and physician assistants, DDA is well equipped to help with all your gastrointestinal health needs.

The physicians are board certified in gastroenterology and treat all GI cases. Many of the physicians have special interest areas such as therapeutic endoscopy, pancreatobiliary disease, Crohn’s disease, fecal incontinence, hepatitis and liver disease.  Browse through their website for more information.

To ensure you get the personalized care you deserve, each physician has a team of staff that will familiarize themselves with your case and offer you the best service possible.

DDA recently introduced FibroScan equipment to the office to offer cutting edge evaluations of the liver.

Outpatient Colonoscopy, Upper Endoscopy and Sigmoidoscopy procedures are completed at the North Florida GI Center conveniently located directly across the hall from the DDA clinic.  Digestive Disease Associate’s Pathology Lab provides slide development with interpretation by the on-site Pathologist for individualized, speedy results. Inpatient GI consultations and procedures are provided at the North Florida Regional Medical Center.

DDA is located in the North Florida Regional Medical plaza on the third floor of the Medical Arts Building at 6400 Newberry Road, Suite 302. DDA is open from 8 a.m. to 5 p.m. Monday through Friday. DDA accepts all major insurance plans. Your patient information for DDA and SIMED will be easily accessible to both facilities for more streamlined service.

To schedule an appointment with DDA, call 352-331-8902 or visit their website to learn more.

Digestive Disease Associates of North Florida (DDA) is located on Newberry Road and offers patients GI Assistance.

SIMEDHealth Press Release

SIMED and Digestive Disease Associates of North Florida are proud to introduce SIMED Health

SIMED AND DIGESTIVE DISEASE ASSOCIATES FORM NEW HEALTHCARE SYSTEM

SIMEDHealth providing healthcare throughout North Central Florida
GAINESVILLE, FL - Southeastern Integrated Medical, PL (SIMED) and Digestive Disease Associates of North Florida, Inc. (DDA) announced today they are combining practices to form a new healthcare system called SIMEDHealth, LLC.

Formed in 1987 and headquartered in Gainesville SIMED has been leading the North Central Florida healthcare region through the transformation towards measurable higher quality and accountable care. An independent multi-specialty healthcare system also has locations in Ocala, Chiefland, Lady Lake, McIntosh and Lake City.

DDA is the only independent, full-service Gastroenterology medical practice in Gainesville with clinics in the Medical Arts building on the HCA/North Florida Regional Medical Center Campus. DDA was founded in 1979.

Daniel M. Duncanson, M.D. was named as the Chief Executive Officer of SIMEDHealth. “The creation of SIMEDHealth will provide a stronger foundation by which our combined efforts will allow us to do more for our patients, employees and communities. By combining our efforts and resources we will be able to go farther than either of us could individually towards enhancing the health in our region, and doing so as stewards of the rising healthcare costs.

“We’re excited about the opportunity to partner with SIMED and be able to provide more resources for our staff and physicians. It is important for physician practices to work together to continually develop themselves so they can provide patients and the community with needed services.” said Scott Johnson, Practice Administrator of DDA.

“For decades medical practices have proudly stood as small and often single specialty groups. By partnering together SIMEDHealth will be able to bring sophisticated healthcare administration, data analysis, and efficiencies usually only available in larger cities. Bringing these efforts to our region while keeping that ‘small town touch’ we’re used to is one of the exciting aspects of this historic leap by the physicians and leadership of both groups.” said Daniel M. Duncanson, MD, Chief Executive Officer of SIMED.

SIMEDHealth will officially begin April 1, 2018. For patients this transition will be seamless as they will continue to see their same physicians in the same locations. Their healthcare records and appointments will automatically be integrated into the new SIMEDHealth healthcare system. For more information, patients can visit the SIMEDHealth website at www.simedhealth.com.

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SIMEDHealth is a healthcare system with over 85 physicians, and over 100 total healthcare providers dedicated to caring for the patients of North Central Florida. The integrated, multispecialty approach allows Physicians to better utilize resources in order to provide quality care to our patients. For more information on SIMEDHealth, visit www.simedhealth.com.

SIMEDHealth press release